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- WARRANTY CENTER -

HOME / Support / Product Support / Warranty Claim

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E-Mail
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Troubleshooting
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Contact Information
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Warranty Return Agreement

Troubleshooting

Problems with Auto Mode?

Optics featuring our Solar Failsafe will automatically switch to battery power whenever there is not enough light available to power the reticle. In manual mode, the optic will always use battery power. The solar cell on top of our optics is actually a photodiode array (basically a light sensor). It controls both the auto brightness adjustment and provides solar power to the product when in auto mode. Sometimes our customers try to test if battery power is working by covering the panel to see if the reticle will still be there. The problem with that test is that you trick the optic into thinking that you are in very low light conditions. The optic then lowers the reticle intensity down to night vision compatible mode, which means that the user is unlikely to see the reticle in normal lighting conditions. The best way to test if the battery is taking over is to leave the panel uncovered, but go into a very dark room and see if you still get a reticle. You will know the room is dark enough if you do not get a reticle when no battery is in the optic.

I read about Auto Mode

Why is my front lens canted?

A canted objective lens is part of the design of reflex/reflective type optical sights. Note that the coating on the objective lens is there so that the lens can act as a mirror for the specific wavelength of light produced by the LED located at the opposite end of the optic.In order to create a proper reflection of the reticle/dot, the objective lens must be perpendicular to the LED. You may see some objective lenses that are tilted left to right, top to bottom and others that are in between. This is due to the different locations of the LEDs in different models. Holosun optics are subjected to 1000g shock testing, water immersion, high/low temperature, drop testing, and more to ensure you receive a rugged optic.

I understand Reflex Sights have a canted objective lens

Is my battery installed correctly?

POSITIVE side DOWN in a battery tray with two screws, POSITIVE side OUTWARD if there is a round battery cap

I understand battery orientation on my type of optic

Contact Information - U.S. Address Required

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Name of the Holosun representative who sent this form to you

Select Your Model Number

Quantity for Return

My Model is not Listed

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Holosun Warranty Return

The Customer is the owner of the product and is responsible for the product until received by Holosun Technologies, Inc. At it's sole discretion, Holosun may provide a prepaid shipping option that does not include insurance. If the Customer wishes to ship their product with insurance, the Customer must arrange such shipping service on their own and provide Holosun with the tracking number. Holosun is not responsible for damage or loss during shipping regardless of which party pays for shipping services.

By clicking "Submit" you (Customer) agree to the Holosun Warranty Return Agreement below

Holosun Warranty Return Agreement

The Customer is the owner of the product and is responsible for the product until received by Holosun services.

By clicking "Submit" you (Customer) agree to the Holosun Warranty Return Agreement below

HOLOSUN Return Authorization Form

Thank you for submitting your HOLOSUN Return Authorization Form.

If you have any questions about your warranty please visit www.holosun.com, call our office at (909) 594-2888, or send an email to info@holosun.com.